SHIPPING

What shipping methods are available?

We use Parcelforce Next Day for our orders and charge a flat rate of £6.50 per order for this service.

Do you offer international shipping?

Please call or email us with your specific requirements and we'll do our best to accommodate your request.

How long will it take before I receive my order?

Your products will go into production once we receive your proof approval and will then be dispatched as soon as they are ready. Once dispatched, you should receive your item the next working day. Check the product description for estimated lead times.

PAYMENT

What payment methods are accepted?

We accept all major debit and credit cards. We do not accept cheques or transfers unless authorised before ordering. You can also pay using PayPal at the checkout screen.

Is my online payment secure?

Yes. Our card payments are processed by Stripe, the web's most secure payment processor. Your card details are fully encrypted and never shared with us.

ORDERS & RETURNS

How do I place an order?

Simply add your required products to your basket and then checkout. We're also happy for you to email or call your orders through and we'll set up a payment link for you.

How can I cancel or change my order?

If you've ordered in error, please contact us straight away. We do not offer cancellation on any personalised goods that have gone into production already.

Do I need an account to place an order?

You won't need to set one up before ordering but we'll create one for you when we receive your order so that you can easily track and view current and past orders.

How do I track my order?

We'll send you a tracking number as soon as we dispatch your order. You can also ask one of our friendly team to track the order for you.

How do I return a product?

You can return all non-personalised items to us within 30 days of ordering, provided they are returned in perfect condition in the original packaging. We only offer returns on personalised items if a fault is reported within 48 hours of you receiving the item(s).

PRODUCT INFORMATION

What are your ID cards made of?

Our cards are made of 760μm (microns) thick plastic with a solid core. All ID cards are standard credit card size.

What are your button badges made of?

Our button badges are made using a steel back, quality paper for your design and a mylar coating to protect the badge from wear.
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